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Title
Text copied to clipboard!Collections Supervisor
Description
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We are looking for a dedicated and experienced Collections Supervisor to lead our collections team in achieving company goals related to accounts receivable and debt recovery. The Collections Supervisor will be responsible for overseeing daily operations, ensuring compliance with company policies and legal regulations, and providing guidance and support to collections staff. This role requires strong leadership skills, a deep understanding of collections processes, and the ability to motivate a team to meet and exceed targets. The ideal candidate will have experience in collections management, excellent communication abilities, and a commitment to maintaining positive relationships with clients while ensuring timely payments. Key responsibilities include monitoring collection activities, analyzing performance metrics, developing strategies to improve recovery rates, and handling escalated accounts. The Collections Supervisor will also be responsible for training new team members, conducting performance reviews, and implementing process improvements. This position requires a proactive approach to problem-solving, attention to detail, and the ability to work collaboratively with other departments such as finance, customer service, and legal. The successful candidate will demonstrate integrity, professionalism, and a customer-focused mindset while balancing the need to achieve financial objectives. If you are passionate about leading teams and driving results in a fast-paced environment, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Supervise daily activities of the collections team
- Monitor and analyze collection metrics and performance
- Develop and implement strategies to improve recovery rates
- Ensure compliance with company policies and legal regulations
- Handle escalated or complex accounts and disputes
- Train, mentor, and evaluate collections staff
- Collaborate with other departments to resolve account issues
- Prepare and present regular reports to management
- Maintain accurate records of collection activities
- Identify and implement process improvements
Requirements
Text copied to clipboard!- Bachelor’s degree in finance, business, or related field
- Proven experience in collections or accounts receivable
- Previous supervisory or team leadership experience
- Strong knowledge of collection laws and regulations
- Excellent communication and negotiation skills
- Ability to analyze data and generate reports
- Proficient in MS Office and collections software
- Strong organizational and time management skills
- Attention to detail and problem-solving abilities
- Ability to work under pressure and meet deadlines
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in collections?
- Describe your experience leading a team.
- What strategies have you used to improve collection rates?
- How do you handle difficult or escalated accounts?
- Are you familiar with relevant collection laws and regulations?
- What software or tools have you used for collections management?
- How do you motivate your team to achieve targets?
- Describe a challenging situation you resolved in collections.
- How do you ensure compliance with company policies?
- What is your approach to training new team members?
